Front Office Manager
Təsvir
Key Responsibilities: Lead and manage all Front Office operations, including Reception, Guest Relations, Butler Services, Concierge, Bell Desk, and Night Audit; Ensure exceptional guest service standards and handle guest complaints promptly and professionally; Monitor daily arrivals, departures, VIPs, room availability, and operational readiness; Prepare duty rosters, manage attendance, leave planning, and staff scheduling; Supervise, train, coach, and evaluate Front Office team performance; Ensure compliance with hotel SOPs, brand standards, and service procedures; Coordinate closely with Housekeeping, Engineering, Reservations, Sales, Security, and Finance to ensure smooth hotel operations; Monitor room revenue opportunities, upselling performance, and Front Office productivity; Prepare operational reports, forecasts, and departmental performance reports; Ensure accurate cashiering, billing, cash handling, and shift closing procedures; Control departmental expenses and support budget achievement; Ensure the Front Office operates efficiently during hotel opening preparations and daily operations.
Requirements
- Requirements: Minimum 5 years of Front Office experience in a hotel environment; Minimum 3 years of experience as a Front Office Manager or Assistant Front Office Manager. Strong knowledge of Front Office operations, guest relations, reservations, cashiering, and night audit procedures; Experience with hotel PMS systems (Opera experience is highly preferred); Strong leadership, reporting, scheduling, coordination, and problem-solving skills; Proven ability to manage large teams and work under pressure; Excellent guest service, communication, and complaint-handling skills; Fluent English and Russian is mandatory. Excellent knowledge of MS Office applications;