Receptionist
We are happy to announce job opportunity of a Receptionist at InterContinental Hotel Baku. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted
Требования
- guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to Your problem-solving
Требования
- will turn issues into opportunities so every guest leaves with great memories Fluency in Azerbaijani, English and Russian languages - extra language
Требования
- would be great, but not essential Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job You’ll have a high school diploma or qualification.
- A college or university degree would be a bonus, but not essential Experience - ideally you’ll have spent at least one year in a front desk or guest service position Fluency with Opera PMS Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg).
- This can involve bending and kneeling How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.
- It’s what connects every colleague in all IHG® hotels.
- Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service
Требования
- .
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and
Требования
- to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There’s so much more to the job than we can capture here.
- It’s simply about creating great experiences, doing the right thing and understanding people.
Почему мы?
- We’ll reward all your hard work with a great salary and
Почему мы?
- – including uniform, great room discount and superb training.
- Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.
- As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.
- You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.